Keeping the customer service goals of the organization in mind,

our team will develop customer service training to enhance your

team's skills, improve your brand, and impact your bottom line.

Our team will approach training development with the unique requirements of each organization in mind and will incorporate company specific topics in addition to standard training modules.


Adults learn best by experiencing and doing, therefore each training engagement will be packed with heavy interaction throughout the session including activities, role play, and problem solving.

Each training engagement will be coupled with pre-work and post-training testing.

TOPICS INCLUDE:

UNDERSTANDING

YOUR

CUSTOMER

This course will provide an understanding of who your customer is and why providing good customer service is important to your organization.

CUSTOMER SERVICE 101

CUSTOMER

SERVICE

SKILLS

This course will provide guidance on written and verbal communication, body language, and best practices on interacting with a customer.

CUSTOMER SERVICE 102

HOW TO IMPROVE

CUSTOMER

EXPERIENCE

This course will provide more advanced practices for engaging a customer, problem solving, escalation, documentation and follow-up.

CUSTOMER SERVICE 103

IMPROVED
CUSTOMER
RETENTION 

Learn to develop strong relationships with customers for longer term retention and how those relationships can provide opportunities for new business.